Facing the COVID-19 outbreak and its impact on travel arrangements, Vietnam Airlines hereby provides passengers with the below latest travel updates.
Ticket change or cancellation:For booking Vietnam Airlines international flights on or before 24 March 2020, customers can rebook a new flight and the new travel itinerary must be completed by 31 December 2020. Fare differences have to be settled by customers. Please refer to the details announced by Vietnam Airlines .
If your booking is made via hutchgo.com, please kindly email us to firstname.lastname@example.org for assistance. By stating clearly of your booking number and departure date on the email subject, we will reply you as soon as possible to ensure our customers to receive timely assistance. As airlines have been continually reviewing their policies, we will handle customer’s cases based on different airlines’ policies and we will charge HKD420 / USD55 handling fee per ticket. Please feel free to refer more details at our FAQ page.
Terms and conditions apply for the above travel updates
Latest information as at 8 Apr 2020
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About Vietnam Airlines
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Vietnam Airlines is the flag carrier of Vietnam with its hub at Noi Bai Intertional Airport and Tan Son Nhat International Airport. Vietnam Airlines flights operate from Malaysia to 64 international destinations in 17 countries, including international flights to Europe, UK, US and Australia. The top domestic flight route operated by Vietnam Airlines is between Hanoi and Ho Chi Minh City. The airline offers Business, Premium Economy and Economy class. It is also the first Southeast Asian carrier to join the SkyTeam.
Vietnam Airlines has several codeshare agreements with airline partners, including Cathay Pacific, Qantas Airways. Joining Vietnam Airlines’ frequent flyer program Lotusmiles, members can start earning miles at their air travel as well as converting miles to other rewards and benefits.
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