Facing the COVID-19 outbreak and its impact on travel arrangements, Qatar Airways hereby provides passengers with the below latest travel updates.
Travel Rebooking: For customers who had booked or planning to book Qatar Airways for travel up to 30 September 2020, customers can change the travel date free of charge or exchange for a future travel voucher with 10% additional value. Please refer to the details announced by Qatar Airways.
Flight Refund: For customers who had booked or planning to book Qatar Airways for travel up to 30 September 2020, all applicable refund penalties will be waived if flight cancellations are performed before departure. Please refer to the details announced by Qatar Airways.
If your booking is made via hutchgo.com, please kindly email us to cs.my@hutchgo.com for assistance. By stating clearly of your booking number and departure date on the email subject, we will reply you as soon as possible to ensure our customers to receive timely assistance. As airlines have been continually reviewing their policies, we will handle customer’s cases based on different airlines’ policies and we will charge HKD420 / USD55 handling fee per ticket. Please feel free to refer more details at our FAQ page.
Terms and conditions apply for the above travel updates
Latest information as at 3 Apr 2020
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About Qatar Airways
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Headquartered in Doha with its hub at Hamad International Airport, Qatar Airways is the official flag carrier and state-owned airline of Qatar. Qatar Airways has a fleet size of 243 aircrafts and its flight services cover over 170 destinations across Asia, Europe, Africa, Middle East, the Americas and Oceania. Qatar Airways is a member of the Oneworld alliance and the airline has several codeshare agreements with airlines partners, including Malaysia Airlines, Cathay Pacific, Bangkok Airways and British Airways.
Qatar Airways has numerous awards for its products and customer service, including Airline of the Year 2019 by Skytrax Awards, World’s Best Business Class by Skytrax Awards and TripAdvisor Travelers’ Choice Awards and Best Business Class: Middle East by Tripadvisor Travelers’ Choice Awards in recognition of Qatar Airways’ excellent business class services.
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